Big systems need big support. You get the people who built it, not an account manager.
We don't hand over a system and disappear. The team that configured your Odoo stays on the support line after go-live, through every version upgrade.
Response times.
Nobody can trade. Worked continuously until it is running, with an update every hour.
One process has stopped and there is no workaround. Same working day.
Something is wrong but the work can continue. Scheduled into the next release.
How do I, can it, should we. Small changes included up to 5 hours a month.
Cover is 07:00–19:00, Monday to Friday, UK. Out-of-hours and weekend cover is available for an additional fee. Clients on a support agreement also get an emergency number, which is why we do not publish a general one.
Where your Odoo lives.
Odoo Online
Odoo's own subscription cloud. Least to run and nothing to manage, but it takes standard apps only: no custom modules. Right for an operation the standard product covers end to end. If scoping finds gaps that need code, it is not an option, and we will say so first.
Odoo.sh
The default where custom work exists. Staging branches, one-click restores, upgrades handled in platform, and your modules run as they should.
Your cloud
AWS, Azure or Hetzner in your own account, managed by us.
On-premise
Where data residency or a shop-floor network requires it.
A version behind is a choice, not a state.
Odoo ships a major version a year. Falling three behind is how businesses end up trapped on software nobody will touch.
Tested on staging first
Your real data, your real modules, before anything touches production.
Custom modules migrated
Included in the agreement. This is the part other suppliers charge for twice.
Platform backups
Hosting on Odoo.sh means backups and retention follow Odoo's own platform policy, which we will confirm in writing for your plan during scoping. On your own infrastructure we specify the schedule with you.
If you leave.
You can export your database, data and configuration yourself, at any time, without asking us — the capability is in the platform and we will not gate it. Custom modules you own come with their repository. Access to licensed modules runs to the end of the contract period, or the next one if notice is not given inside the 60 days on the agreement. There is no exit fee.
We put this on the website because it is the question every serious buyer asks last. Ownership terms are on the Pricing page.